q333's Privacy Policy

Introduction and Purpose

q333 is an online gaming and betting platform designed for players in Myanmar. This Privacy Policy explains how we collect, store, process, and protect your personal information while you use our services.

By accessing q333.surf, creating an account, or using our services, you are considered to have read, understood, and agreed to the terms of this policy. If you do not agree, we encourage you to stop using our services.

Information We Collect

When you use our services, we may collect the following categories of data—

Information you provide directly

• Name and date of birth (to verify that you are 21+)
• Contact email address
• Payment data — information needed to connect with KBZPay, Wave Money, AYA Pay, or bank transfer services
• Player communication records — customer service Live Chat and email records

Technical data collected automatically

• IP address and network environment details
• Browser type and version
• Access time zone (Myanmar Standard Time)
• Cookies and similar tracking technologies
• Website usage patterns — game selections, deposit and withdrawal history

Data received from third parties

• Referral records via the Refer a Friend programme
• Confirmation data sent by banks and payment providers when processing transactions

How We Use Your Information

We use the data you provide only for the following purposes—

• To create and maintain your account and deliver our services
• To process deposits, withdrawals, and other financial transactions
• To send you bonuses, VIP upgrades, and offers relevant to you
• To manage responsible gambling controls (including age verification)
• To prevent fraud and illegal money laundering
• To maintain platform security and customer support
• To improve the website and enhance service quality

We do not sell, rent, or share the data you provide to any third-party advertising networks for commercial purposes.

Cookies and Tracking Technologies

q333 uses cookies to keep the website running smoothly and to improve your gaming experience. There are two types of cookies—

• Essential Cookies — Keep the website functioning normally and maintain your login session
• Performance Cookies — Help us understand how players use the website

You can block cookies through your browser settings, but note that some services may be limited as a result.

Data Sharing with Third Parties

We do not share your data beyond what you have consented to. However, personal data disclosure may occur in the following cases—

Service Provider Partners

Payment companies (KBZPay, Wave Money, AYA Pay and banks), server providers, and game platform providers receive only the data necessary to deliver their services. They are bound to comply with q333's personal data protection standards.

Legal and Security Matters

Your data may need to be disclosed in situations involving legal proceedings, court orders, or money laundering investigations.

Business Changes

In events such as a company transfer, data may need to be handed over, and players will be notified in advance if this occurs.

How We Protect Your Data

q333 takes the security of your personal information seriously. The protection measures we use—

• SSL Encryption — All data transmissions on the website are protected with SSL
• Data Storage Security — The database is protected by strong security layers to prevent unauthorised access
• Access Controls — The number of staff who can access player data is strictly limited
• Payment Data — Payment-related information is not stored on our servers; it is stored only on bank and payment provider servers
• Log Monitoring — Platform access logs are reviewed regularly and any unusual activity is acted on immediately

Despite these protections, we honestly acknowledge that no company on the internet can guarantee 100% security.

Data Retention Period

We retain your data for as long as necessary to provide our services. Data no longer relevant to the customer relationship — including bonus offers and gameplay records — is deleted once the relevant legal obligations have been met.

Financial records may continue to be retained after account closure in accordance with financial laws and good commerce data retention requirements.

Player Data Rights

Every player using the q333 platform has the following rights—

• Right to Access — You can request to know what data we hold about you
• Right to Rectification — You can request corrections to any inaccurate personal information
• Right to Erasure — You can request deletion of data we do not have a legitimate reason to retain
• Right to Object — You can request to stop receiving bonus-related communications
• Right to Data Portability — You can request your personal information in a readable format

To exercise any of these rights, contact us at [email protected]. You can also reach us via 24/7 Live Chat.

Protection for Under 21

q333 services are available to adults aged 21 and above only. If we detect that a person under 21 has accessed our platform, that account will be closed immediately and the relevant data will be deleted.

If someone under 21 has accessed the platform without your knowledge, please notify us immediately at [email protected].

Policy Changes

q333 may update this Privacy Policy at any time. For significant changes, advance notice will be posted in a prominent place on the website, and the "Last Updated" date at the top of this page will be revised. Continued use of our services after any changes have been made will be taken as acceptance of the updated policy.

Contact q333

If you have any questions or requests regarding this Privacy Policy, there are two ways to reach us —

• Email — [email protected]
• Live Chat — Available 24/7 via Live Chat on the website